Shipping policy
Thank you for choosing Zanovra for your handbag collection. We are committed to providing a reliable and efficient shipping experience for all our customers. This Shipping Policy explains how we prepare, ship, and deliver the products you purchase through our website, along with important information regarding costs, transit estimates, and procedures for handling shipping-related issues.
Please note: All shipping charges and fees referenced in this policy are listed in USD.
1. Shipping Locations
Currently, Zanovra exclusively ships orders to confirmed addresses located within the United States. At this time, we do not offer international shipping or delivery services to any destinations outside of the United States. We focus our logistics on providing the most consistent and secure service to our domestic customers.
2. Shipping Costs
We believe in keeping things simple and transparent for our shoppers. We offer one reliable shipping option for all eligible orders:
- Standard Shipping: Flat rate of $15.00 USD.
Your total shipping charge will always be clearly calculated and displayed during the checkout process, right before you officially submit your order.
3. Order Processing & Cut-Off Times
We work diligently to ensure your orders are dispatched promptly.
- Order Cut-Off Time: Orders placed before 5:00 PM Eastern Time (US & Canada) on any standard business day will begin our internal processing as soon as possible.
- Orders submitted after this daily cut-off time, or orders placed on weekends (Saturday/Sunday) or public holidays, will officially begin processing on the morning of the very next business day.
4. Processing & Transit Timelines
We aim to get your order ready for you quickly while ensuring it is packed with care.
- Processing Time: Most orders are prepared for shipment within 1 to 3 business days. This includes essential steps such as order verification, payment confirmation, careful packaging, and preparation for carrier collection.
- Transit Time: After your order has been officially dispatched from our facility, delivery typically takes an additional 5 to 8 business days, depending on your specific destination and the carrier handling your shipment.
- Total Delivery Time: Most of our customers receive their packages within 6 to 11 business days, which covers both the processing and transit time.
Please note: These delivery estimates are provided for your planning purposes and are not officially guaranteed, as carrier performance can sometimes fluctuate.
5. Business Days
Our operations follow standard business days, which are Monday to Friday. We do not process or dispatch orders on public holidays observed by our business or by major shipping carriers.
6. Shipping Carriers
To ensure the safe and reliable delivery of your handbags, we partner with industry-leading logistics providers. Depending on your specific delivery location and current operational requirements, your order may be shipped via:
- USPS, UPS, FedEx, or DHL.
The specific carrier used for your shipment is selected by our logistics team to ensure the most efficient delivery path to your address.
7. Order Tracking
We want you to stay informed every step of the way!
- Every shipped order is assigned a unique tracking number.
- Tracking details are typically generated and sent to you via email within 24 to 48 hours after your order has been dispatched from our facility.
- You may monitor your package's progress at any time by visiting our dedicated Track Your Order page on the Zanovra website.
8. Order Changes & Cancellations
We process orders rapidly to ensure fast delivery. If you need to modify or cancel your order, please contact our support team at support@zanovra.shop as soon as possible.
- Requests received within 2 hours of placing your order will be reviewed and accommodated whenever possible.
- Once an order has entered our processing queue or has already been handed over to the shipping carrier, modifications and cancellations can no longer be accepted.
- For additional information regarding cancelled orders, please review our Return & Refund Policy.
9. Delivery Discrepancies
- Delivered but Not Received: If tracking shows that your package has been successfully delivered but you cannot locate it, please contact us promptly. We may work directly with the shipping carrier to conduct a formal review of the delivery information before determining the next appropriate steps. Any available resolution will be provided in accordance with the terms outlined in our Return & Refund Policy.
- Incorrect Shipping Address: We kindly ask you to review your shipping address information very carefully before completing your purchase. If an incorrect, incomplete, or undeliverable address is provided, and the shipment is returned to us by the carrier, additional shipping charges may be required before the order can be re-shipped to the correct destination.
10. Potential Shipping Delays
While we strive for perfection, occasionally deliveries may take longer than anticipated due to circumstances beyond our control. Examples include severe weather conditions, regional transportation disruptions, public holidays, peak seasonal shipping periods, or unforeseen carrier operational delays. We truly appreciate your patience during these times and will assist you with shipment updates whenever they become available.
11. Lost or Damaged Packages
- Lost Packages: If your package appears to be lost in transit, please contact us immediately so that we can begin a formal investigation with the shipping carrier. Resolution options will be determined only after the investigation has been completed and in accordance with our Return & Refund Policy.
- Damaged Packages: If your order arrives and the item is damaged, please notify us within 48 hours of delivery. To help our quality control team review your request, please include:
- Your unique order number.
- Clear photos of the damaged item.
- Clear photos of the shipping packaging (box/bag).
- A brief description of the damage observed.
Each request is reviewed individually by our team before a resolution is provided to ensure fairness and quality.